Booking Terms and Conditions

Booking Terms and Conditions

Neighbourhood on Blackheath

Official ticketing partner: Allowed In Group Ltd

Studio I1c, Witan Studios, Witan Gate, Milton Keynes, Buckinghamshire, England, MK9 1EF

These Booking Terms and Conditions apply to tickets issued for Neighbourhood on Blackheath (the “Event”). Please read them carefully before completing your booking.

By ordering, purchasing or using a Ticket, you agree to these terms and any additional conditions of entry published by the Event Organiser.

IMPORTANT – REFUND POLICY
All ticket sales are final. Tickets are non-refundable and non-exchangeable except where required by law or expressly confirmed otherwise by the Event Organiser.

1. Definitions

“Allowed In” means Allowed In Group Ltd, Studio I1c, Witan Studios, Witan Gate, Milton Keynes, Buckinghamshire, England, MK9 1EF.

“Event” means Neighbourhood on Blackheath and any associated activities, attractions or entertainment included within the Ticket.

“Event Organiser” means the promoter or organiser responsible for producing, managing and operating the Event.

“Ticket Holder” means the person possessing or using a Ticket.

“Lead Booker” means the person who completes the booking on behalf of themselves or a group.

“Ticket” includes any electronic ticket, QR code, booking confirmation, wristband or other evidence of entitlement to enter the Event.

2. Allowed In’s role

Tickets for the Event are purchased through Allowed In, the official ticketing partner for the Event.

Allowed In provides the ticketing platform and ticket-administration services used to issue and manage Tickets. This may include processing booking information, issuing booking confirmations, delivering Tickets and assisting with ticket-related enquiries.

Allowed In does not:

Provide payment-processing services.

Organise, promote, produce, manage or operate the Event.

Control the Event programme, performers, attractions, venue, facilities, opening times or admission policies.

Make decisions regarding the cancellation, postponement, relocation or material alteration of the Event.

Payment processing is provided separately by the payment provider presented during checkout. That provider may apply its own terms and privacy policy.

Responsibility for delivering and operating the Event remains with the Event Organiser.

3. Making a booking

Before completing a booking, you must check that the Event, date, Ticket type, quantity and other booking information are correct.

By completing a booking, you confirm that:

You are legally capable of entering into a contract.

The information you provide is complete and accurate.

You are authorised to use the payment method selected during checkout.

You accept these Booking Terms and Conditions.

You accept any additional conditions of entry published by the Event Organiser.

Where you book for other people, you accept these terms on their behalf and will make them aware of the applicable conditions.

The Lead Booker is responsible for ensuring that all members of their group understand and comply with these terms.

A booking is not confirmed until the transaction has been completed successfully and a booking confirmation has been issued through Allowed In.

Allowed In and the Event Organiser reserve the right to reject or cancel bookings that are incomplete, fraudulent, duplicated, made in error or obtained through misuse of the ticketing platform.

4. Ticket prices and charges

Admission to the Event is free. Each valid Ticket includes an on-site spending voucher, with the voucher value displayed during booking or communicated before the Event.

No payment is required for the Ticket itself. If any optional product, upgrade or separate charge is offered during booking, its price and any applicable booking, administration, transaction or delivery charge will be displayed before the transaction is completed.

Allowed In does not itself process or hold customer payments. Any payment for an optional product, upgrade or separate charge will be processed by the payment provider identified during checkout.

Unless otherwise stated or required by law, any booking, administration, transaction or delivery charges are non-refundable.

5. Ticket delivery

Tickets will be delivered electronically to the email address supplied during booking or made available through the relevant ticketing account.

Tickets may be issued immediately or closer to the Event date. The anticipated delivery arrangements will be displayed during booking or confirmed separately.

Ticket Holders are responsible for:

Providing a valid and accessible email address.

Checking spam, junk and filtered email folders.

Keeping their booking confirmation and Tickets secure.

Ensuring that the Ticket can be displayed clearly on a suitable device or presented in another accepted format.

Contacting Allowed In promptly if a Ticket has not been received within the stated delivery period.

Allowed In is not responsible for delivery problems caused by incorrect contact information, full inboxes, email filtering, device failure or circumstances outside its reasonable control.

6. Refunds and exchanges

All Ticket sales are final. Tickets are non-refundable and non-exchangeable except where required by law or expressly confirmed otherwise by the Event Organiser.

Refunds will not be provided where:

You change your mind.

You can no longer attend.

You purchase the wrong Ticket type or quantity.

You provide incorrect information during booking.

You arrive after the stated last-entry time.

You fail to attend the Event.

You lose, delete or fail to present a valid Ticket.

You are refused admission or removed for breaching these terms or the Event’s entry conditions.

Illness, travel disruption, transport failure, adverse weather or other personal circumstances prevent you from attending.

A performer, attraction, activity, vendor, schedule or advertised feature changes or becomes unavailable, unless the change amounts to a material alteration of the Event.

You purchase a Ticket from an unauthorised seller or resale platform.

Tickets for leisure events taking place on a specified date do not generally benefit from the usual 14-day cancellation period for online purchases. This does not affect any statutory rights that cannot legally be excluded.

7. Cancellation, postponement and changes

The Event Organiser may change the Event’s programme, performers, attractions, activities, facilities, opening times, entry arrangements or site layout.

Reasonable programme or scheduling changes do not automatically entitle Ticket Holders to a refund.

If the Event is cancelled, postponed, relocated or materially altered, the Event Organiser will determine the available arrangements, subject to applicable law. These may include:

Retaining the Ticket for a rescheduled date.

Transferring the Ticket to another event or date.

Receiving a refund where applicable.

Ticket Holders will be contacted using the details supplied during booking. It is the Lead Booker’s responsibility to pass this information to the other members of their group.

Where a refund is due, it will normally be returned through the original payment method by the relevant payment provider. Processing times may vary between payment providers and financial institutions.

Unless required by law, neither Allowed In nor the Event Organiser is responsible for travel, accommodation, childcare, subsistence or other costs incurred in connection with the Event.

8. Ticket validity

Each Ticket permits admission only for:

The Event shown on the Ticket.

The date and admission period shown on the Ticket.

The number and category of people specified.

Any particular area or Ticket category stated.

Tickets must not be altered, copied, duplicated, defaced or otherwise manipulated.

A Ticket that has already been scanned or redeemed will not permit further admission unless re-entry has been expressly authorised by the Event Organiser.

The Event Organiser may request identification or evidence that the Ticket Holder is entitled to use a particular Ticket category.

9. Lost, stolen or duplicated Tickets

Ticket Holders are responsible for keeping their Tickets secure.

Allowed In may assist with reissuing an electronic Ticket where the booking can be verified. However, replacement Tickets are not guaranteed.

Allowed In and the Event Organiser are not responsible for Tickets that have been:

Shared with another person.

Copied or duplicated.

Purchased from an unauthorised seller.

Used by another person before the rightful Ticket Holder arrives.

Lost because the customer supplied incorrect contact information.

Where duplicate Tickets are presented, the first valid Ticket scanned may be admitted and all subsequent copies may be rejected.

10. Transfers and resale

Tickets may not be resold for commercial gain or offered through an unauthorised resale platform.

Tickets must not be used as part of a promotion, competition, advertising campaign, hospitality package or other commercial activity without prior written permission.

A Ticket obtained through an unauthorised seller or used in breach of this section may be cancelled without refund and admission may be refused.

Any permitted Ticket transfer must be completed through an authorised method made available by Allowed In or approved by the Event Organiser.

11. Admission and conduct

Possession of a Ticket does not remove the Ticket Holder’s obligation to comply with the Event’s conditions of entry.

The Event Organiser, venue management and authorised security personnel reserve the right to:

Carry out security and Ticket checks.

Refuse admission where a Ticket is invalid or has been obtained improperly.

Refuse admission to, or remove, anyone who behaves unlawfully, unsafely, abusively or disruptively.

Refuse admission to anyone who does not comply with reasonable instructions.

Remove anyone who breaches the Event’s entry conditions.

Where admission is refused or a person is removed because of their conduct or failure to comply with the applicable terms, no refund will be provided.

12. Event credit or vouchers

Admission to the Event is free and each valid Ticket includes an on-site spending voucher. The value of the voucher will be displayed during booking or communicated to Ticket Holders before the Event.

On arrival, each Ticket must be presented and successfully validated at the Event entrance. After validation, a member of the Event team will provide the Ticket Holder with the applicable on-site spending voucher.

The voucher may be redeemed at participating food and drink outlets, traders, attractions and other participating locations across the Event site. Ticket Holders should check at the relevant outlet before ordering or making a purchase.

Unless otherwise stated:

One voucher allocation will be issued for each eligible Ticket that is successfully validated at the entrance.

The voucher will only be issued in person at the Event and will not be posted, emailed or issued before entry.

The voucher may only be used at participating locations during the Event.

The voucher cannot be exchanged, transferred, resold or redeemed for cash.

No change or cash alternative will be provided where the full voucher value is not used in a single transaction, unless the voucher format expressly permits a remaining balance.

Unused voucher value will expire when the Event ends and cannot be carried forward, refunded or used at another event.

The voucher cannot be used after the Ticket Holder leaves the Event site.

Lost, stolen, damaged or previously redeemed vouchers may not be replaced.

The Event Organiser may refuse a voucher that appears to have been copied, altered, transferred or obtained improperly.

The voucher is a benefit included with the free Ticket and does not create any right to a cash refund.

13. Personal information

Allowed In may collect and use personal information where necessary to administer bookings, issue Tickets, prevent fraud, provide Ticket support and send essential Event information.

Payment information may be provided directly to the separate payment provider and will be handled under that provider’s privacy policy.

Personal information will be processed in accordance with the applicable privacy notice and data-protection law.

Essential booking and Event communications are not marketing messages and may still be sent where necessary to fulfil the booking or communicate important changes.

14. Responsibility and liability

Allowed In is responsible only for the ticketing and ticket-administration services it provides.

Allowed In is not responsible for:

The organisation, operation, safety or delivery of the Event.

The acts or omissions of the Event Organiser, venue, performers, vendors, contractors or security providers.

Changes to the Event’s programme, schedule, attractions or facilities.

Event cancellation, postponement, relocation or interruption.

Travel, accommodation or other arrangements made by Ticket Holders.

Losses arising from circumstances outside Allowed In’s reasonable control.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

Nothing in these terms affects the Ticket Holder’s statutory consumer rights.

15. Events outside reasonable control

Allowed In and the Event Organiser will not be responsible for a failure or delay caused by circumstances outside their reasonable control.

Such circumstances may include severe weather, flooding, fire, epidemic, pandemic, industrial action, public disorder, national mourning, transport disruption, utility failure, government restrictions, safety concerns or other emergencies.

Any cancellation, postponement or alternative arrangements resulting from such circumstances will be handled in accordance with Section 7 and applicable law.

16. Ticket enquiries

Questions concerning Ticket delivery, Ticket access or booking administration should be directed to Allowed In using the contact details contained in the booking confirmation.

Questions concerning the Event itself – including accessibility, facilities, performers, opening times, entry rules and venue arrangements – should be directed to the Event Organiser.

Customers should include their booking reference when submitting a Ticket enquiry.

17. Changes to these terms

These terms may be updated where reasonably necessary to reflect changes in the law, ticketing arrangements or Event requirements.

The terms in effect when a booking is completed will normally apply to that booking. Any later changes necessary for legal, regulatory, safety or operational reasons will be communicated where appropriate.

18. Governing law

These Booking Terms and Conditions are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, although customers living elsewhere in the United Kingdom may also have rights to bring proceedings in their local courts.